Infosysta – Digital Transformation Experts

    • ABOUT US

      Who we are

      Understanding our organizational identity.

      What we do

      Our core services and expertise.


      Our journey through time.
      Trusted relationships and satisfied customers.

      Vision, Mission & Values

      Our guiding principles and aspirations.

      Our team

      Meet our talented professionals.
      Explore our exceptional product lineup for diverse needs.

      Implementation and Integration

      Migration to the Cloud

      Migration to Data Center

      Licenses Management

      Managed Services

      Resource Staffing

      Training and Certification


      Digital transformation

      Business Process Management

      Agile Project and Portfolio Management

      Collaboration solutions

      Demand Management


      Application Lifecycle Management

      Service Management

      App Development

      Legal Practice Management

  • Our Partners

      Stay connected with industry insights and updates.


      Hear from our satisfied customers.

      Case Studies

      Real-life success stories and remarkable results.
      Explore our latest articles, tips, and stories.
  • Careers
  • Contact Us

Digital Transformation, Project & Task Management & Agile Methodologies implementation

About Smart Dubai Government

Smart Dubai Government Establishment (also known as Smart Dubai Gov or SDG) is the technology arm of Smart Dubai, a city-wide initiative to transform Dubai into the world’s smartest and happiest city.  Coming under the umbrella of the Smart Dubai Office (SDO), SDG vision is aligned with SDO which is to ‘make Dubai the happiest city on Earth.’ SDG officially directs and supervises the implementation of electronic and smart transformation in Dubai Government.







Project Duration

On-going since 2015


  • Excel sheets, emails, Asana, and other tools were used by SDG members to track their tasks and service requests. The main source of concern was a lack of visibility into existing bottlenecks, pain points, and roadblocks. Furthermore, collaboration between various government entities involved in the SDG was missing, and a lack of proper planning, communications, and agility resulted in serious issues such as service delivery delays.

  • On top of that, the need for a proper management reporting tool to study and solve problems was unavoidable.

  • Another technical challenge was the lack of a proper source code management tool; in SDG, hundreds of services are integrated into a single platform, and such highly integrated environments necessitate an ongoing development framework with continuous delivery and integration. As a result, the need for a proper source code management tool became an urgent reality.

Solutions Provided

Gathering requirements, analysis, brainstorming and collaboration with various teams and departments of SDG led to the design of the Target Operating Model to be implemented.

Infosysta provided a comprehensive analysis of the situation at SDG, based on a four-month plan for iterative improvements to be implemented progressively across all departments.

Identification, selection and implementation of the proper operation model/tools to address the existing challenges.

Agile culture building, a key component of a successful digital transformation journey lies in the ability to build an agile culture with buy-in across the organization. We allocated a dedicated team to help in the culture building, this initiative was built around several axis:

  • Including stakeholders and end users early in the process
  • Challenging current practices and suggesting improvements
  • Workshops on each “stream” to gain stakeholders buy in
  • Suggest “quick wins” to show quick return on investment
  • Train the trainee approach and transfer the knowledge


SDG recognized that having an internal agile culture with iterative and timely continuous delivery would undoubtedly improve team performance and challenge them to be industry leaders in the smart services industry.

Infosysta is extremely proud to have been a part of this landmark initiative; it is a true success story, and the solutions we provided aided in a variety of ways, to name a few:

o Improved SLAs and resource allocation

o Facilitated the adoption of an agile culture

o Reduced service bottlenecks

o Respected SLAs and increased user satisfaction

o Improved time management and work organization

o Top management has 360-degree visibility


Trusted by Market Leaders

Join the market frontrunners who rely on Infosysta to help them design and deliver innovative solutions.