“Everything as a service” is a concept that has gained significant traction in recent years, leading to the evolution of service management as a discipline. Initially limited to technical services (ITSM), the service concept has now been extended to all services and digital products offered by a company, including software and hardware, security updates, maintenance tasks, office chairs, train tickets, holiday applications, equipment, and event tickets. The primary focus is on meeting the needs of the users, while continuously improving the quality of service.
As an Enterprise Atlassian Partner for ITSM and ESM with Jira Service Management, we help you achieve holistic service management that is tailored to your specific requirements. We provide expert guidance and support to help you navigate the complexities of modern service management and ensure that your users’ needs are met to the highest possible standards.