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The Total Economic
Impact™ of Atlassian
Jira Service Management

Forrester calculates a 277% ROI of Atlassian for ITSM

The rise of distributed teams is challenging traditional norms of team structure and ways of working. Modern operations and support teams must come together to deliver great digital service experiences. But deciding which ITSM platform can connect your Dev, IT, and business teams while delivering the greatest value can be difficult.

To examine the potential return on investment enterprises can realize by deploying Jira Service Management, Atlassian commissioned Forrester Consulting to conduct a Total Economic Impact™ study.

Through customer interviews and data aggregation, Forrester concluded that Jira Service Management has the following impact:

277%

Return on investment (ROI) over three years.

277%

Return on investment (ROI) over three years.

$1.4 million

In improved service desk productivity over three years

$1.4 million

In improved service desk productivity over three years

115

Hours per month saved by IT operations teams

115

Hours per month saved by IT operations teams

$2.0 million

Cost savings from retiring previous solutions

$2.0 million

Cost savings from retiring previous solutions

Check the commissioned study conducted by Forrester Consulting on behalf of Atlassian.

Total Economic Impact is a methodology developed by Forrester Research that enhances a company’s technology decision-making processes and assists vendors in communicating the value proposition of their products and services to clients. The TEI methodology helps companies demonstrate, justify, and realize the tangible value of IT initiatives to both senior management and other key business stakeholders. 

Infosysta-itsm

To learn how your organization can benefit from Atlassian’s Jira Service Management, get in touch with our team of experts!