Customers are the core focus of any business. As a result, businesses work to double down on their customer support strategy to find the ultimate solution to deliver exceptional support so they can boost customer loyalty, and expand profitability.
Using Jira Service Management, your team can collect customer requests through a simple customer portal, or helpdesk, and through email. Social media integrations with JSM can help to support your team in all sorts of different ways. They will make it easier for the service Management support team to work more efficiently, allow your teams to provide better customer service to the end-users.
We designed Twitter Connector for Jira to give you a chance to interact with your entire ecosystem. The app will allow you to integrate your Twitter support channel with Jira Service Management to maximize productivity and reduce the number of pages opened.
Top three things you can do with Twitter Connector for Jira
Convert public mentions into tickets
Support your customers through Twitter as easily as email. Automatically capture public mentions and direct messages as tickets
Provide interactive response
It supports entirely new methods of customer interaction, where agents can respond to users’ requests with a tweet, Just by adding a public comment. If the agent replies to the Twitter message it will also appear as a message reply to the user.
Customer’s replies as Jira comments
Once the customer replied on the same thread of a tweet, which is already created, the reply will be added automatically as a comment in Jira
Moreover, users can link one or more Twitter accounts with the related Jira Service Management project to ensure the best-in-class support for all clients right from your Service Management.