Convert Twitter queries into tickets by using Twitter Connector for Jira

Customers are the core focus of any business. As a result, businesses work to double down on their customer support strategy to find the ultimate solution to deliver exceptional support so they can boost customer loyalty, and expand profitability. 

Using Jira Service Management, your team can collect customer requests through a simple customer portal, or helpdesk, and through email.  Social media integrations with JSM can help to support your team in all sorts of different ways. They will make it easier for the service Management support team to work more efficiently, allow your teams to provide better customer service to the end-users. 

We designed Twitter Connector for Jira to give you a chance to interact with your entire ecosystem. The app will allow you to integrate your Twitter support channel with Jira Service Management to maximize productivity and reduce the number of pages opened. 

Top three things you can do with Twitter Connector for Jira 

Convert public mentions into tickets 

Support your customers through Twitter as easily as email. Automatically capture public mentions and direct messages as tickets 

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Reporter: HarryMüIer 
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Provide interactive response 

It supports entirely new methods of customer interaction, where agents can respond to users’ requests with a tweet, Just by adding a public comment. If the agent replies to the Twitter message it will also appear as a message reply to the user. 

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Hey Harry, 
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Both Twitter Connector for Jira and Facebook Connector for Jira 
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@lnfosystaADD do you have an app that integrates social media 
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Infosysta ADD 
@InfosystaADD 
Replying to @HarryMiIIerBE 
Hey Harry, 
Thanks for reaching out, 
Both Twitter Connector for Jira and Facebook 
Connector for Jira will help you with that. 
Save 
Cancel 
Thanks, 
6:41 PM Feb 10, 2021 
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Infosysta ADD 
@lntOSVStaADD Hi There Wanna ask, if there is any integration between 
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Ethan Hunt 38 seconds ago 
Yeah Sure. you Can Check Twitter for Jira and FacebOOk 
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Customer’s replies as Jira comments 

Once the customer replied on the same thread of a tweet, which is already created, the reply will be added automatically as a comment in Jira 

Moreover, users can link one or more Twitter accounts with the related Jira Service Management project to ensure the best-in-class support for all clients right from your Service Management. 

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Ethan Hunt 2 minutes ago 
Hey Harry, 
Thanks for reaching out, 
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Infosysta ADD 
@lnfosystaADD 
Replying to @HarryMiller88 
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Hey Harry, Thanks for reaching out, Both 
Twitter Connector for Jira and Facebook 
Connector for Jira will help you with that. 
Thanks, 
9:56 AM • Feb 12, 2021 • Twitter Connector for Jira 
HarryMiller 
@HarrYMiller88 • 
Replying to @lnfosystaADD 
Thanks for the update 
Both Twitter Connector for 'ira and Facebook Connector for Jira 
will help you with that. 
Thanks, 
Edit • Delete • g 
Twitter Connector for Jira 1 minute ago 
HarryMiIIer replied 
@lnfosystaADD Thanks for the update 
Edit • Delete g 
Add internal note Reply to customer 
Pro tip; to comment

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