​Understanding The Importance of Customized Service Management – Explained

Infosysta and Refined have joined hands in order to produce a tailored service management experience to a variety of business sectors

Service management, in simpler terms, can be characterized as a work strategy that assists businesses with managing their technologies and work processes and finally convey an incredible service at the most considerable rate. It is an appropriate allocation of resources to bring the best business results. While you can use traditional service management systems/portals to work on different sections of your business, it’s all the more significant to customize your processes according to varying requirements and preferences. Likewise, service management can be taken to an entirely different level with the help of customization tools to ensure outstanding service experiences.  

In a similar move, Infosysta and Refined have joined hands in order to produce a tailored service management experience to a variety of business sectors. This integration between JSMobile and Refined enables businesses to customize the layout and themes to experience a branded, customized, and appealing interface of the Jira mobile application. In this blog post, we understand the importance of customized service management in today’s world and discuss the value this integration has to offer. 

Importance of Customization in Service Management 

Today’s consumers expect the ability to customize everything without exception to accommodate their individual preferences. If you need your business to get real in a global marketplace, you need to tune into what different organizations are doing and then figure out how you can offer something more specifically designed for your consumers. 

That’s why a touch of customization is always an added value. The feeling of choosing the layout of your portal all by yourself, customizing that dark theme to the color tones of your choice, and anything as such is priceless when you’re looking to stand out from the rest.  

Customization is absolutely not restricted to just the appearance or layout, it’s also about accessibility. It’s about choosing to show the right content to the right target audience. It’s about providing ease of navigation through a bundle of confusing options. Hence, make no mistake! 

JSMobile x Refined: Added Value for Consumers 

We, at Infosysta, have deep-rooted values for assisting our clients with improved service management experiences. To take our service management process to the next level, we have integrated our mobile application, JSMobile, with Refined for Jira.  

JSMobile has always been a remarkable mobile application that allows businesses to manage their processes with a smooth and user-friendly interface. Refined for Jira, on the other hand, ensures that you get the same core functionality of Jira with the added value of customizing your interface to navigate through your requests and collaborate with the agents all the more smoothly. This integration not only makes your service management process easier and more interactive but also assists you with customizing your content according to your preferences and requirements to convey a premium user experience. 


This integration between the two platforms can be a significant tool that can be utilized with the help of the design components even without programming knowledge and offers an extraordinary added value. Content is shown in a spotless, efficient, and very much organized way and the users can easily discover their way around, even though the customer portal deals with several sections, projects, and sub-pages. Along with the added value this integration has to provide, it also brings you the flexibility of accessing these top-notch features easily through your mobile phone. A few taps here and there and you’re good to go!