“Early on this year we took the decision to reorganize the company to gear up for growth and support our ambitions, and we are now anchored more than ever as a leader in the Middle East market.
One of our proudest achievements is the creation of a dedicated Managed Service department to cater for the needs of our existing client base and attract new clients with needs around their Atlassian suite of products.”
Says Edmond Tehini C.E.O of Infosysta
After several years as a Senior Solution Architect Mr. Joe Khadra took the responsibility of the department and now Manages a dedicated team of professionals.
“Our goal is to create an exceptional customer experience and to make our customers feel overwhelmed by how thorough or attentive or personal the experience is; making them always come back for a more robust and beneficial relationship for both sides.”
Says Mr. Khadra
This decision started yielding impressive results reflected in the below client testimonials:
“We have a pleasured experience working with you on Jira deployment and upgrade. You have been cooperative and offered great solutions and showed dedication while working on the upgrade project. You have also provided good support whenever we have required and answered our question with clarity. The time of response was as fast as we expected. “
IT specialist @ Central Bank of the UAE
“I appreciate your punctuality in delivering the projects before the time line even working after office hours.
The knowledge you have for Atlassian products which we are using is amazing and really helped us in configuring many new things as per our requirements.
As per my experience working with you, I would definitely recommend you to support if we have any requirements in future.”
Technical coordinator @ Beacon red
“It was a great time dealing with you to support me in JIRA instance, I appreciate you quick answer and the immediate action taken to resolve my issues.
Well understanding the environment and good knowledge of support and troubleshooting.”
IT Support Manager, Majid Al Futtaim retail
“The key is when a customer walks away, thinking ‘Wow, I love doing business with them, and I want to tell others about the experience.'”
— Shep Hyken