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Infosysta Newsletter Q4 - 2023

Welcome to Our Quarterly

Infosysta Newsletter Q1 - CEO Message

Dear Partners, Clients & Infosysta Team, 

As we wrap up another remarkable year, I am thrilled to share some exciting news and reflect on the incredible journey we’ve undertaken together. The dedication and hard work of each member of our Infosysta family have propelled us forward, and we should all be very proud of what we have achieved.
Our commitment to excellence sparked remarkable growth at Infosysta. Through initiatives from two years ago, we’ve boosted client adoption, strengthened our client base, and solidified our position as a top leader in the Middle East. Though growing fast brings challenges, we’re addressing them with better processes and data for quicker, smarter decisions. We’re expanding our team to support our growth and seeking individuals to join our success story. It’s an exciting time at Infosysta please refer exceptional candidates who can contribute to our shared success.

Restructuring in KSA supports our growth plan in a changing market, aiming for long-term success. Thoughtful changes position us for greater achievements.

As the year ends, I extend heartfelt gratitude for your hard work and resilience. Challenges made us stronger, and I believe the next year holds more promise for Infosysta. Wishing joy and success in the new year. Our success is a result of everyone’s effort, shaping Infosysta’s future together. I’m excited about our innovative spirit taking us higher in the journey ahead.

Wishing you and your loved ones a joyful holiday season and a prosperous New Year!

Warm regards,

Edmond Tehini

The Total Economic Impact of Atlassian Jira Service Management - Forrester TEI Report

Forrester calculates a 277% ROI of Atlassian for ITSM

The rise of distributed teams is challenging traditional norms of team structure and ways of working. Modern operations and support teams must come together to deliver great digital service experiences. But deciding which ITSM platform can connect your Dev, IT, and business teams while delivering the greatest value can be difficult.

To examine the potential return on investment enterprises can realize by deploying Jira Service Management, Atlassian commissioned Forrester Consulting to conduct a Total Economic Impact™ study.


Radwan El Hajjar

Infosysta KSA

Forrester Wave Enterprise Service Management Q4 - 2023!

Enterprise Service Management means bringing all the teams in your organization into closer collaboration. From business to IT operations, product management to software development, the best organizations ship faster when they collaboration across teams. But many organizations are discovering that their legacy vendors are holding them back. Overpriced, full of features that don’t get used, hard to keep updated, and complex, legacy platforms often don’t serve all the teams who could be working together. A newer entrant into the ESM category, Atlassian’s Jira Service Management is leading the way for a second consecutive year.

Expert insights by our Solution Architect Assaad Abou Rached about Bamboo a tool used with the Atlassian suite.

Atlassian Bamboo automates software development tasks like building, testing, and releasing, promoting team collaboration. It seamlessly integrates with Atlassian tools, uses build agents for efficient parallel tasks, and offers customization.

Pros include seamless integration, efficient parallel tasks, automated deployment, real-time notifications, and detailed build histories. Cons involve costs for smaller teams, a learning curve, and resource demands during simultaneous tasks.

Installation is user-friendly, especially for Atlassian users, guiding through download, installation, and setup. In conclusion, Bamboo provides strong CI/CD capabilities despite potential challenges, delivering value through collaboration, efficient tasks, and automated deployment for smoother development.

Infosysta - Testimonial- images-TII

"Big kudos to Infosysta for the way they prepared and implemented Atlassian platforms for our Research Center. Both Confluence and Jira, are part of our daily activities, and the team of experts from Infosysta did an amazing job in configuring them according to our needs. Their dedication, patience, and open mind attitude led to a deep understanding of the requirements that truly helped us, and the level of professionalism shown by Infosysta experts was really appreciated. As the implementation phase is now in place, fully up and running, we look forward for the next steps in our partnership with Infosysta, and we are confident that, together we'll pass through any challenge."

Eugen Marin

PMO | DevOps Lead Autonomous Robotics Research Center at Technology Innovation Institute

Infosysta - Testimonial- images-carrefour

"I am pleased to provide this recognition and recommendation to Infosysta team members because they consistently demonstrated exceptional skills and dedication as experts in Atlassian products development such Service Management, jira service desk, JIRA software, confluence and bitbucket. The team delivering high-quality solutions and demonstrating a deep understanding of JIRA's capabilities. Their expertise in designing, configuring, and customizing processes has significantly contributed to the efficiency and effectiveness of our IT service delivery. We are considering Infosysta as a good partner to our organization, keeping our relationship strong for future cooperation is our values.”

Imed Inoubli

IT Support Manager at Majid Al Futtaim - Carrefour