STC Invests

In Atlassian Products To Enhance Collaboration

Customer: STC

Used Tools: JIRA, Confluence, JIRA Service Desk, Crowd, Fisheye, and Bamboo

Industry: Telecommunications

Country: Saudi Arabia

``With JIRA, we are able now to align Q2 & Q3 between IT & NSS. All requests are now monitored at all stages thanks to the Agile methodology implemented. We are also happy with the Quality of Service in this implementation and the commitment of the Support team.`` says Essa B. Almutairi, Systems Technical Support Section Manager at STC
Introduction

STC, Saudi Telecom Company, is the leading telecommunications company in Saudi Arabia and the MENA region as well. For more than 19 years, they offer various innovative services for more than 27 million mobile subscribers and 53 million internet subscribers. They are currently present in 7 countries; Saudi Arabia, Kuwait, Bahrain, South Africa, Turkey, India, and Malaysia.

Challenge

Although STC expanded rapidly in these last few years, it was facing problems in communication as they were only communicating through emails and phone calls; they even were using the traditional way in following up the opened cases. There also was no visibility on services’ due dates. Moreover, they had a mesopic vision of SLAs for the internal and external customers. In general, there was no Capacity Management. So, STC workflow was missing the smoothness, and the productivity was in need of improvement.

Provided Solution

Infosysta’s experts have worked on more than 140 projects, created 75 workflows, and helped more than 30k STC’s users. It boarded Business, Demand Management, Project Managers, Applications and Operation teams on Atlassian products. Infosysta has also applied business rules and security level across projects and teams.

``JIRA has improved the tracking of all CRs in BI Demand Management with its user-friendly environment. It has also brought the ability to extract different types of customized reports within a click. Now, by looking at BI Kanban, the whole image of BI CRs & workflow is clear which helped us in fast decision making.`` says Saeed Bazeid, the Project Manager of IT Organization Enablement Applications