Jira Service Management
Unlock high-velocity teams with AI-powered service management
Businesses are building and shipping more digital services than ever before. Velocity matters. Learn how Jira Service Management unites Dev, IT, and business teams on a single, AI-powered platform to deliver exceptional service.
﹆ Made for Complex Projects or Everyday Tasks ﹆
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IT Support
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Engineering Support
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Employee Support
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IT Operations
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Customer Service
Spin up a service desk with ease
Manage all your requests in one place
Automate support interactions with AI
Triage your unplanned work
Manage customer requests
Link requests to Jira issues
Ensure anyone can get help quickly
Empower employees with self-service
Deflect requests and save time with an AI-powered virtual agent
Automate change requests
Deploy with confidence
Detect, resolve, and prevent incidents with AI
Customize your help center
Capture relevant customer information
Link requests to Jira issues
Atlassian named a Leader in the 2024 Gartner® Magic Quadrant™ for DevOps Platforms
To learn more about DevOps and how the Atlassian DevOps platform builds and supports world class software.
High-velocity Service Management
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Accelerate Dev and Ops
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Empower All Service Teams
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Deliver Value Fast
Connect Dev and Ops teams on a single AI-powered platform to supercharge collaboration across changes, incidents, and requests – all while managing risk.
Service management isn’t just for IT. Make it easy for teams across the business – from HR to Legal to Facilities – to streamline requests, centralize knowledge, and work the way they want.
Tune Jira Service Management to your unique requirements – without the complexity of traditional ITSM solutions. Get started fast and and scale as you go, with features like customizable templates, dynamic forms, and AI-powered project configuration.
Supercharge service management with apps and integrations
Atlassian Marketplace offers over 1,000 trusted applications and integrations to ensure Jira Service Management can be customized to fit your use case.
