Secure & Proactive Atlassian Managed Services
About The Client
A national research institute established in 2010, operating as a non-profit organization focused on advancing education, science, and innovation to support the transition from a resource-based economy to a knowledge-driven economy.
MS Package
Business Package
Industry
Educational
Sector
Private
Contract Duration
Yearly
Location
Qatar
Project Requirements
- The primary objective of this Managed Service Contract is to deliver proactive, reliable, and expert support for the Atlassian tools implemented at the client premises. Ensure the seamless operation of these tools, mitigate potential challenges, and facilitate continuous improvements that align with the evolving business needs.
- With Infosysta know how, and the knowledge of the client environment, as they helped in establishing the environment back in 2020, which helps reducing the time to resolution of any incident that comes up
Challenges
- Handling security vulnerabilities in a timely manner to avoid data breach
- New features or bug fixes that require upgrading Jira and Confluence to latest Long term support
- Incidents that affect the end user or the behavior of Atlassian products
Solutions Provided
- Notify the client of any Security Vulnerability and take the needed action with an agile deployment of the patch on the UAT environment for testing and production
- Schedule sessions for requirement gathering upon request, understand the need and deliver the proper solution for review and acceptance
- Provide health checks to the instance periodically to validate the health of the environment
- Handle incidents when they arise or proactively when possible
Results
- Expand the client’s team with Atlassian experts while avoiding the cost of a full time resource
- Be proactive on incidents with the guidance of industry experts
- Reduce the needed time to resolve issues and deliver changes by leveraging the know how of the team
CASE STUDIES
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