Infosysta – Digital Transformation Experts

  • Our Products
    • SERVICES

      Implementation and Integration

      Migration to the Cloud

      Migration to Data Center

      Licenses Management

      Managed Services

      Resource Staffing

      Training and Certification

    • SOLUTIONS

      Digital transformation

      Business Process Management

      Agile Project and Portfolio Management

      Collaboration solutions

      Demand Management

      DevOps

      Application Lifecycle Management

      Service Management

      App Development

      Legal Practice Management

  • Our Partners
    • RESOURCES

      Stay connected with industry insights and updates.

      Case Studies

      Real-life success stories and remarkable results.
      Explore our latest articles, tips, and stories.

      Testimonials

      Hear from our satisfied customers.
    • ABOUT US

      Who we are

      Understanding our organizational identity.

      What we do

      Our core services and expertise.

      History

      Our journey through time.
      Trusted relationships and satisfied customers.
      Explore our exceptional product lineup for diverse needs.

      Our team

      Meet our talented professionals.

      Values & Culture

      Our guiding principles and aspirations.
      Explore our exceptional product lineup for diverse needs.
  • Contact Us

E2E Demand Management
& Agile Transformation
for 30K users

Industry

Telecom


Sector

Public


Project Duration

36 months

Project Requirements

  • Collaboration between different business units allowing them to work together on particular projects at STC.
  • STC wanted ongoing support for its various business units to manage and maintain the effectiveness of the operating model.
  • Server to DC migration.

Used Tools

About STC

The Saudi Telecommunication Group provides integrated mobile, fixed and broadband communications services to over 160 million customers globally. Headquartered in Riyadh, Saudi Arabia, Saudi Telecom Company (STC) is the largest telecommunications company by market capitalization, total revenue and number of employees in the Arab State region. In the last few years, STC has gone beyond its local borders to the international markets, forming a network of businesses and investments in a number of GCC countries, Asia and Africa.

Challenges

STC was facing the following challenges:

  • Numerous business lines and the fragmented business processes.
  • No global view of the consolidated target operating model of the group.
  • Lack of clearly defined processes, proper governance and SLAs
  • Lack of collaboration between departments due to the fragmented organization and aging technology used
  • Absence of tracking of efficiency, workload and tasks across all units.
  • Insufficient reports to enable business teams to drive their decisions.

Solutions Provided

Demand planning, Service Management, Source code repositories, Full DevOps allowed STC to strive & reach the fastest growing agile transformation back in 2013

Infosysta provided access to its managed service desk that provides the STC team with 24/7 insight and answers

Results

  • The impressive collaborative WiKi Confluence at STC was the go to place that gathered all information about each business unit. It enabled the collaboration between different business units allowing them to work together on particular projects.
 
  • At STC, enabling JIRA Service Desk allowed service teams to concentrate on the customer. Customers seeking assistance would submit a request to speak with a service desk agent. Customers were presented with articles, documentation, and other resources as they filled out their request form by connecting it to a Confluence knowledge base.
 
  • Infosysta ensured that JIRA improved the process by tracking critical components and enhancing collaboration around the Demand Management Process.

CASE STUDIES

Trusted by Market Leaders

Join the market frontrunners who rely on Infosysta to help them design and deliver innovative solutions.