Elevating Healthcare Delivery:
Unified Agile PPM, SDLC, and
ITSM with Jira & Ivanti
About The Client
A prominent healthcare organization focused on advancing healthcare excellence, innovation, and research, committed to delivering high-quality services through streamlined operations and collaborative workflows.
Used Tools
Industry
Healthcare IT & Digital
Transformation
Sector
Healthcare
Project Duration
6 months
Location
UAE
Challenges
- Manual and fragmented project tracking using Excel and Microsoft Project, leading to delays, errors, and limited scalability.
- Disconnected PPM and ITSM systems, causing duplicate data entry, and inconsistent information across teams.
- Limited transparency into project status, resource capacity, and risk exposure, hindering proactive decision-making.
- Lack of real-time visibility and traceability of tickets, tasks, and workloads across platforms.
- Inefficient Agile adoption due to the absence of unified tools for planning, backlog management, user stories, and bug tracking.
- Time-consuming, fragmented reporting processes without live, actionable insights for leadership.
- Siloed documentation of Agile ceremonies and collaboration notes, making knowledge retention difficult.
- Unstructured closure processes lacking sub-task validation and governance controls.
- Limited resource optimization, with no centralized system for availability tracking, workload balancing, or capacity planning.
Solutions Provided
- Implemented Jira Software with customized Scrum and Kanban boards to manage sprints, tasks, workflows, and backlog prioritization.
- Integrated BigPicture for portfolio-level visibility, capacity planning, risk tracking, and Gantt-based schedule management.
- Deployed Tempo Timesheets for accurate time tracking, resource allocation, and workload balancing.
- Migrated collaboration and documentation workflows into Confluence to centralize knowledge, standardize Agile ceremonies, and enable version-controlled documentation.
- Developed real-time dashboards and automated reporting to support data-driven decision-making, enhance transparency, and reduce manual reporting efforts.
- Implemented Ivanti–Jira bi-directional integration for seamless synchronization of incidents, service requests, attachments, comments, sub-tasks, and linked issues.
- Conducted field, status, and workflow mapping to align Jira and Ivanti processes with the client ’s operational requirements.
- Automated task handling and governance controls, including sub-task closure enforcement, SLA data synchronization, and status transitions via APIs.
- Integrated group synchronization and cross-platform data sharing through secure, custom API solutions.
- Enhanced Jira user interface with tabbed field views and role-specific layouts tailored for analysts, managers, and executives.
- Delivered comprehensive training and change management programs to drive Agile adoption and ensure stakeholder alignment.
- Established ongoing support and continuous optimization services to maintain system stability, scalability, and alignment with evolving business needs.
Results
This solution has accelerated the client’s digital transformation by connecting siloed systems and standardizing workflows across PPM and ITSM. It enhances collaboration between technical teams and service desks, improves data consistency, and delivers real-time visibility into projects and incidents. As a result, the client benefits from faster resolution times, higher service quality, and more efficient resource utilization, supporting better decision-making and alignment with healthcare best practices.
CASE STUDIES
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